Account information: name, email address, phone number, physical address or slip/berth number, and billing information necessary for service delivery and invoicing.
Network data: connection timestamps, IP address assignments, bandwidth usage statistics, device identifiers, and signal quality metrics collected automatically during service use for troubleshooting and capacity planning.
Communications: phone numbers provided for service notifications, account alerts, and support communications via SMS and voice.
To deliver and maintain wireless internet service; to process billing and payments; to send service notifications including outage alerts, maintenance notices, and account communications; and to provide technical support.
By providing your phone number and opting in — either by texting START to (619) 927-1800, or by checking the SMS consent box during service signup at portal.lytewi.com — you expressly agree to receive SMS text messages from LyteWi Internet Services at the number provided. These may include service activation confirmations, outage and maintenance notifications, billing reminders, acceptable use policy delivery, and account security alerts.
Message frequency varies based on service events. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Our SMS number is (619) 927-1800.
No mobile information, including phone numbers collected for SMS, will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent will not be sold, shared, rented, or used for any purpose other than delivering the communications described above.
Full program details are on our SMS Text Message Program page.
LyteWi does not sell, rent, or trade subscriber personal information to third parties for marketing purposes. We may share information with payment processors for billing, with service providers who assist in delivering our service, and where required by law.
Account information is retained for the duration of service and for a reasonable period thereafter for billing and legal compliance. Network logs are retained for up to 90 days for troubleshooting and capacity planning.
We implement reasonable technical and organizational measures to protect subscriber information, including encrypted storage of sensitive data and access controls limiting employee access to customer information.
You may opt out of SMS at any time by replying STOP. You may request access to, correction of, or deletion of your personal information by contacting us at the details below.
LyteWi Internet Services, San Diego, California
(800) 350-5031 ·
info@lytewi.com